• 2020 Vision Quest
• 24-Hour Instructor Certification Program in Nonviolent Crisis Intervention
• A Breach Could Mean DAMages
• ADA/FMLA Change is in the Wind
• Alternative Dispute Resolution for Special Education
• Americans with Disabilities Act and ADA Amendments
• Anatomy of a Discharge in the Public Sector Workplace
• Aquatic Risk Management Round Table (Webinar only)
• ARRA
• Aspirations and Expectations: Important Questions for Collaboration
• Back Injury Prevention - Material Handling
• Be Careful What You Sign: Beware Contracts, Agreements and Forms
• Benchmarking
• Benefit Administrator's Workshop
• Best Doctor's Occupational Health Workshop
• Best Practices
• Best Practices in Strategic Benefit Design: A Model for Long-Term Planning
• Beyond the Blade: Snow Plow Operator Safety
• Bullying
• Bullying Training
• Bullying Training (Module 1)
• Bullying Training (Module 2)
• Bullying Training (Module 3)
• Career Technical Education: Safety and Liability Issues and Answers for Administrators and Instructors
• Celebrating Success
• Certified Flagger Instructor Course
• Changing in the Workplace
• Chief Ben Thompson Law Enforcement Symposium
• Citizen Academies
• Click Your Way to Claims Data: Hands-On P3 for Effective Decision Making
• Cold Comfort: Life in the White Mountains 12,000 years Ago
• Collaboration For Success: The Musketeers Got It Right
• Collective Bargaining
• Collective Bargaining
• Collective Bargaining
• Collective Bargaining - Negotiation Tips
• Collision Avoidance
• Communicable Disease Exposure Control
• Confined Space Entry Safety
• Contract Requirement for Schools, Counties and Munis
• Contracts: Be Careful What You Sign
• Cooking the Mediterranean Way
• Creating a Planned Action Toward Health
• Crisis Prevention Institute (4-day certification 4-13 to 4-16)
• Dealing with Difficult Customers
• December 2012 Supervisors' Academy - Split Session
• Defensive Driving
• Dementia Capable Care - 3 -Day Instructor Program
• Digging For Real Savings? Occupational Health Care
• Directors of First Impressions: Administrative Professionals Workshop 1
• Directors of First Impressions: Administrative Professionals Workshop 2
• Directors of First Impressions: Administrative Professionals Workshop 3
• Directors of First Impressions: Administrative Professionals Workshop 4
• Discipline & Discharge
• Do You Know Where Your Emails Are?
• DOT Substance Abuse Program
• E Govt
• EEO Laws and Discrimination Prevention
• EEO Laws and Discrimination Prevention - Supervisor Supplement
• Effectively Conducting Difficult Performance Management Discussions
• Elections RM
• Electronic Government Update
• Electronic Government Update
• Electronic Harassment
• Electronic Harassment and Related Liabilities
• Email in the Workplace
• Emerging Legal Risks and Liabilities for New Hampshire Public Entities
• Employee Handbooks - Handy Reference or HR Handcuffs?
• Employment Potpourri
• Energy Audits: More than Fossil Fuels
• Environmental Hazards
• Ethics in the Workplace
• Ethics: The Importance and Impacts of Courtesy and Respect
• Facility Usage
• Family and Medical Leave Act (FMLA)
• FMLA & FLSA & New Hampshire and Federal Law Update
• Fun Meter on High, Stress Meter on Low (pm - Keynoter)
• Getting Ready for Summer: Risk Management Tips and Techniques
• Getting Injured Employees Back to Work: Caring and Cost Effective
• Getting Ready for Spring: Risk Management Tips and Techniques
• Getting Ready for Winter: Risk Management Tips and Techniques
• Getting Your Financial House in Order (for Municipalities/Counties)
• Getting Your Financial House in Order (for Schools)
• Getting Your Financial House in Order - Designed for Schools
• Green Buildings
• Guide to Interviewing
• Hands on Chainsaw Classes
• Hands-On Chainsaw Safety
• Hands-On Confined Space Entry
• Hands-On Confined Space Entry Safety
• Hands-On Crossing Guard Safety
• Harassment
• Harassment in the Workplace: The Employee Guide
• Hazardous and Toxic Substances
• Health Care Reality: Debunking the Top Health Care Myths
• Healthy Holidays? Finding Balance During the Holidays
• How Do You Measure UP? Risk Management Benchmarking
• HR Academy: Session 2 : The Performance Improvement Plan
• HR Bootcamp
• Human Resource Academy - Course II: Talking to Each Other: Collective Bargaining's Key
• Human Resource Academy - Course IV: Just Cause: Pitfalls and Potential
• Human Resource Academy - Session I: Building and Maintaining the Human Resource Function
• Human Resource Academy Course 5 - Discr. & Retal
• Human Resource Academy: Course III: Employee Termination: from Wrongful to Successful
• Human Resource Academy: Session 1: First Impressions Do Matter: Keys to a Successful Employee Orientation
• Human Resource Academy: Session 4 - Workplace Violence
• Human Resources Academy, Course 6: HR Special Forces
• Human Resources Academy: Session 3
• Human Resources Best Practices Workshop Series - I
• Human Resources Best Practices Workshop Series - II
• Human Resources Best Practices Workshop Series - III
• Human Resources Best Practices Workshop Series - IV
• Human Resources Best Practices Workshop Series - V
• If it's the Builder's Risk, Why do I need a Contract
• If it's Truly an Emergency, How Can I Plan for It?
• Immigration & Diversity
• Incident Review
• Internet and Blogging in the Workplace
• Introduction to Best Doctors Occupational Health Institute Workers' Compensation Partnership
• Introduction to Best Doctors Occupational Health Institute Workers' Compensation Partnership
• Keeping Yourself Safe - A Common Sense Lesson on School Safety
• Kitchen Experience
• Labor Relations: Is Anything Really Different?
• Ladder Safety
• Law Enforcement Symposium
• Law Enforcement Symposium
• Law Enforcement Symposium
• Law Enforcement Training: Responding to Calls Involving the Mentally Ill
• Lawful Hiring
• Leadership in Risk Management Forum
• Leadership in Risk Management Forum: Parks & Recreation Administrators
• Leadership in RM Forum for Bas
• Lessons in Leadership: Gettysburg 1863
• Life & Disability Program Workshop
• Lockout/Tagout Procedures
• Manage Your Talent, Manage Your Risk (am - Keynoter)
• Managing a Changing Workforce: Changing How We Manage
• Managing the Multigenerational Workplace (Respect & Inclusion Series)
• Materials Handling
• Maximizing Your Retirement Savings
• NHAC Presents Forensics Workshop
• NNEPAC 2010 Spring Conference
• Nursing Home Round Table
• Nutrition: Are You Hungrey or Are You Stressed?
• Occupational Health: Improve Productivity & Reduce WC Costs
• Office Ergonomics
• On-site P3 Training
• OT Powers & Duties
• Our Children's Future (Keynoter)
• Panel Discussion: HR Strategies for Getting Through Tough Times
• Payroll Taxation
• Payroll Taxation
• Performance Evaluation
• Personal Protective Equipment
• PILOT - Governing Board vs. Management. Who Does What?
• PILOT: Human Resources
• PILOT: Preparing for Town / School Meetings
• PILOT: Role of the Governing Board
• Planning for and Taking A Great Vacation
• Planning for and Taking A Great Vacation
• Preparing for Mediation - Arbitration
• Preparing for Open Enrollment
• Preventing Discrimination
• Preventing Sexual Harassment
• Preventing Sexual Harassment
• Preventing Wrongful Termination
• Primex Annual Conference (2 Days)
• Primex Training Course
• Primex Training Course
• Primex Training Course
• Primex Training Course
• Primex Wellness Retreat (2 days)
• Primex³ Annual Conference
• Promoting Child Safe Environments - New Hampshire Educators
• Promoting Ethical Behavior in the Workplace
• Public Hearing
• Records Management
• Regional Roundtable Temp Alternate Duty
• Respect & Inclusion Series: The Power of Respectful Language
• Respect & Inclusion Series: Transition to Respect
• Respiratory Protection
• Risk Management and Claims Best Practices Series (day 1)
• Risk Management and Claims Best Practices Series (day 2)
• Risk Management For Patrol Operations
• Risk Management for Special Operation Units
• Risk Management Leadership Forum - School Principals
• Risk Management: Spinning the Old and the New Reality Together
• Risk: Unearthing Technological Solutions
• RTK Law Risk Management
• Safety in a Tent
• Saving Health Care Dollars
• Savings Money Nine Ways
• School Building: Anticipating Risk, Considering Coverage
• School Discipline and SRO
• School Emergency Planning
• School Resource Officers: Bullying, More than Today's Crusade
• Schools and Law Enforcement: Working Together to Get a Handle on Bullying
• September 2012 Supervisors' Academy - Split Session
• Sexual Harassment Prevention for Public Employees
• Simulated Training - An Opportunity for Success
• Sleep for Better Health & Safety
• Slips, Trips and Falls Prevention
• Slips, Trips and Falls Prevention & Office Ergonomics
• Slips, Trips and Falls/Back Injury Prevention & Incident Review
• Social Media: Possibilities, Not Policies
• Special Education in NH
• Staying Ahead of the Healthcare Curve
• Stevens Advanced Driver Training
• Stevens Advanced Driver Training in the North Country
• Stevens Driving
• Supervisors' Academy
• Supervisors' Academy Annual Update
• Surviving an Audit with Today's Standards
• Surviving Your Reality
• Sustaining Change: Collaborating Through Wellness Coaching
• TAD Best Practices
• Take Charge of Your Healthcare Costs
• test
• The Edge of the Envelope: Managing Risk While Reaching for the Stars (Keynoter)
• The Essentials of Primex Coverage: WC, UC and P&L
• The New Workplace Reality
• Thinking Outside The Box - More Than Just Words
• Traffic Control Techniques - Fire Service
• Traffic Control Techniques for Crossing Guards
• Traffic Control-Enforcement
• UC Quarterly Wage Reporting - Advanced
• UC Quarterly Wage Reporting - Basic
• Unlawful Harassment Prevention for Public Entities
• Vehicle Operations - They Can Drive You Crazy!
• WBL
• Webex P3 Training
• Wellness Across All Lines
• Wellness Beyond the Data: Making Sense and Taking Action
• Wellness Symposium
• Wellness Works: Whittling Away the Waistline and the Tools for Success
• West Nile Virus and EEE
• What's on the Horizen in New Laws
• Whatever Happened to Civility, Courtesy and Respect?
• Who is the Best Risk Manager for your Operation? You Are! ( pm - Keynoter)
• Why do I Do what I Do - Every Day (am - Keynoter)
• Workers' Comp & Temp Alternate Duty
• Workers' Compensation: What and Who Are Driving Your Costs? Workable Solutions and How to Get There
• Workplace Violence Prevention
• Workstations & Office Ergonomics
• You Can't Collaborate If You Don't Communicate
• You Can't Make This Stuff Up: Rightful Termination

Randy Pierce and his guide dog, Quinn
At the age of 22, due to an unknown neurological disorder, Randy Pierce began to lose his vision, and by the year 2000 he lost his sight completely. Randy’s positive approach to adversity would become key to his survival in 2003 when the neurological disorder that ended his vision affected his ability to walk. From 2004 to 2006, with guide dog Quinn at his side, Randy worked to escape confinement to a wheelchair. He did all of that and more, and in appreciation of his good fortune for having the support and tools to flourish in life, Randy’s life-long passion for hiking became the catalyst for founding 2020 Vision Quest. His goal is to earn certification from the Appalachian Mountain Club for hiking all 48 of New Hampshire’s mountains over 4,000 feet by the year 2020. Quinn, a yellow Labrador Retriever, is also called “The Mighty Quinn” in appreciation of the dog’s remarkable prowess at mountaineering. Throughout the process, Randy hopes to gather a variety of inspirations from others to share with the world. In the last year, Randy has spoken to over 2,000 students through his foundation.

Approximate Length - 30 minutes

The Americans with Disabilities Act (ADA) prohibits workplace discrimination against people with physical and mental disabilities. The ADA Amendments Act modifies the ADA , expanding the group of people who will be covered and putting more emphasis on employers’ behavior when cases go to court. From a comprehensive explanation of the amended Act to necessary accommodations and best practices, this course prepares supervisors to navigate the legal dangers that arise when disability issues are mishandled in the workplace.

Eileen Bolander, Administrator, Grafton County Nursing Home; Rick Alpers, Member Services Consultant, Primex³
Can you think of any organization that couldn’t benefit from a candid look at itself by asking “what is it we want to be and what are our mutual expectations to get there?” This program looks at what it takes to not only ask those questions, but how to move forward with the answers. The Grafton County Dietary Department’s efforts around identifying both aspirations, and the expectations to achieve them, are featured in this program. You’ll be introduced to a model that not only asks and answers these questions, but also about the internal collaboration the County is using to move forward and its external collaboration with Primex³ to support its efforts. You’ll leave with a ready-to-use model that may well fit your organization and that can not only ask the questions, but position the organization to move forward.

A program designed to raise awareness about the severity of back injuries and other musculoskeletal injuries. The program will cover some steps employees can take to prevent injuries through an understanding of body mechanics. Emphasis will be placed on identifying ways to reduce injuries through the use of equipment and engineering controls. 60 to 90 minutes.

This program takes a look at the importance of understanding what it is you’re signing and introduces you to the impacts of signing contracts, agreements and forms without full knowledge of what they mean. You’ll learn what it takes to make an informed decision before your pen hits paper. You’ll achieve a sense of awareness about common contract issues that will help you spot and deal with them in the field or at the office. You’ll also learn about using contracts, releases and waivers to better protect you and your employer from liability.

John Aubin, Assistant Superintendent, SAU 70, Hanover; Greg Chanis, Sullivan County Administrator; Carl Weber, Director of Member Services, Primex³; Kirstin VanBuskirk, Assistant Manager, Benefits Program, Primex³
Making a plan change to your health benefits is often not an easy task. Entities should not only discuss changes with employees, but also with governing boards and union leadership while taking into consideration collective bargaining agreements. We all know that with the rising cost of health care, some health plan design changes need to take place. Carl Weber and Kirstin VanBuskirk will moderate as well as encourage audience participation in an interactive panel discussion that includes Primex³Health members who have executed health care strategies for long-term benefit planning. Learn how a creative solution can be implemented and understood by all parties to achieve financial and benefit goals while attaining quality health care.

The Primex³ Partner Platform (P3) provides members with an unprecedented level of access to claims data, including real-time analysis that allows you to identify trends and learning opportunities and ultimately reduce costs. View your claims history, including detailed claim reports, frequency and severity of claims, rating period analysis, and trending reports. It’s information you need, when you need it.

Application-Focused Learning Objectives:

-          Navigate the P3 site

-          Access the loss data and create customized reports

-          Use the P3 to effectively benchmark your entity’s losses

-          Interpreting your loss data

-          Creating reports

-          Setting benchmarks

Who Should Attend:

Town Managers/ Administrators

School Superintendents

Business Administrators

Human Resources Administrators/Directors

Finance Directors

County Administrators

JLMC Chairs/Members

Bob Ash, Founder of Life Lessons^™
Most people remember the Musketeers’ famous phrase: “All for One, One for All.” This presentation will build on that timeless maxim as it applies to working together in ways that help us all succeed. The Musketeers were confident — someone always had their back. When we can work together in relationships built on this kind of trust, it allows us to be more creative and become possibility thinkers. We can work together in ways to maximize the potential of everyone involved and focus on becoming solution-oriented. Bob Ash founded his company Life Lessons in 1995 and since that time has provided training to more than 750 organizations. Prior to that he served in several different positions in education — a janitor, teacher, principal, superintendent of schools, and also played a few years of professional baseball. In his presentations Bob strives to provide practical information, challenging his audience to look at their own behaviors, while providing an enjoyable learning experience.

Have you ever wondered just exactly what you’re committing you and your organization to when you sign on the dotted line? Do you understand the implications and consequences that come with your signature? When reviewing a document, can you identify the potential red flags in it before you sign?

If the answer to any of these questions is “no” you’re not alone. We sign things all the time without much thought to just what it is we’re signing.

This program takes a look at the importance of understanding what it is you’re signing and introduces you to the impacts of signing contracts, agreements and forms without full knowledge of what they mean. You’ll learn what it takes to make an informed decision before your pen hits paper. You’ll achieve a sense of awareness about common contract issues that will help you spot and deal with them in the field or at the office. You’ll also learn about using contracts, releases and waivers to better protect you and your employer from liability.

This two hour program offers techniques that are proven to work when confronted with aggressive behavior. Through lecture, simulation and practice, students will learn how to keep conflict to a minimum and when it occurs, manage it to resolve at the earliest possible stages of development.

Approximate Length - 30 minutes

This course teaches defensive driving techniques; especially recognizing preventable accident situations before they become involved in an accident and understanding the dangers of aggressive driving.

This course is full. Please e-mail Jen Claise at jclaise@nhprimex.org to be put on the waiting list.

Directors of First Impressions Workshop Series

This workshop series is designed with the “front-liners” in mind: Administrative Assistants are expected to keep things moving; balancing tasks, responsibilities and switching gears in a moment’s notice…and doing it all with a great attitude! You are the Directors of First Impressions within your organization. You need to be negotiators, customer service specialists, risk mitigators, and masterful time managers.  These sessions will provide skills, techniques, and encouragement for you to succeed in this demanding role.

Directors of First Impressions Workshop Series

This workshop series is designed with the “front-liners” in mind: Administrative Assistants are expected to keep things moving; balancing tasks, responsibilities and switching gears in a moment’s notice…and doing it all with a great attitude! You are the Directors of First Impressions within your organization. You need to be negotiators, customer service specialists, risk mitigators, and masterful time managers. These sessions will provide skills, techniques, and encouragement for you to succeed in this demanding role.

Approximate Length- 30 minutes

This interactive tutorial-based course provides supervisors with specific, practical information regarding the disciplinary and termination-related laws. It provides supervisors with guidelines that lay the groundwork for proper employee discipline.

A Motor Vehicle Tool Kit Session

Federal law requires that certain employees with CDL’s be tested for drug and alcohol use and that supervisors receive at least one hour of training in recognizing substance abuse symptoms. This workshop will untangle the intricacies of substance abuse awareness for those who hire and manage vehicle operators.

Approximate Length - 45 minutes

The EEO Laws and Discrimination Prevention course is designed for all employees.

Approximate Length -30 minutes

The EEO Laws and Discrimination Prevention Supervisor Supplement is designed for supervisory employees. This is a supplement for supervisory employees to the EEO Laws and Discrimination Prevention course. Supervisory employees take the EEO course, and ALSO this supplement. That way they know what their employees learned, and they also learn the additional information that is crucial for supervisors.

Approximate length - 30 minutes

This course provides guidelines for crafting precise and purposeful business emails that avoid legal issues. It provides employees with the best practices for professional and effective email communication -- and shows the dangers and pitfalls of improper or haphazard email use.

Tammy Denver, Primex³ Claims Manager and Mike Ricker, Primex³ General Counsel; Charles Bauer, Beth Deragon and Jeanne Herrick, Gallagher, Callahan & Gartrell PC, Concord, NH
The legal reality is this: case law and legislation are evolving more rapidly than ever in adjusting to social, political and economic change at the local, state and federal levels. Tammy Denver and Mike Ricker will moderate and encourage audience participation in an interactive panel discussion with some of our more battle-hardened legal gladiators about the latest developments in specialty areas such as school, employment, police and corrections liability. These folks get results in the trenches in the most difficult cases, and will share their practical insights and recent experience so that you can learn how the new legal reality impacts your organization.

Approx Length - 45 minutes

Leading organizations integrate their ethics and compliance initiatives to enable their entire workforce to understand the organization's expectations and standards for appropriate conduct. This primer course equips employees with the information, training and problem-solving skills they’ll need to make ethical decisions — that the organization will support — even when the right decision isn’t popular.

Approximate Length - 45 minutes

The Family and Medical Leave Act is a legal minefield where one mistake from an untrained supervisor can create serious liability for the organization. It's a complex law with far-reaching implications if it isn’t applied correctly. This course – completely updated to include important new legal changes (July 27, 2011) – updates supervisors on the current regulations of the Family and Medical Leave Act and explains their responsibilities throughout the process, from pre-leave to post-leave. It's interactive scenarios explain the complex compliance issues, including members of the Armed Services and their caretakers.

Each year brings about new developments and concerns with both the Federal Family Medical Leave Act and the Federal Fair Labor Standards Act. These laws become ever more complex and regulatory and judicial interpretation along with legislative changes mean that annual review is essential. 

Summers may seem care free and full of fun, but for Primex³ Members summer can mean a ground swell of risk and a sizable increase in exposures, that if not well managed, will lead to an explosion of claims and an impact on operations.

This program looks at summer risk with particular focus on the “historical” areas of risk that summers present along with ones you may not be aware of. We’ll explore the issue across all coverage lines including health, worker’s compensation and property/liability. You’ll leave with practical and readily useable information which will assist you not only in becoming aware of summer risks but equipped to meet them head on.

Diane Annon, Director of Business Development, Best Doctors Occupational Health Institute
You may be thinking that this is another “get the injured employee back to work program” and what could possibly be new around that topic? But think again, because this program does break new ground with a look at the Best Doctors initiative. With a focus on both the caring and cost implications of getting injured employees back to work, this program looks at the strategies and steps needed to make these factors connected and not mutually exclusive. You’ll learn what Best Doctors is all about and how members have used this initiative to return employees to work in a caring and cost effective way. You’ll leave with a new perspective on an old issue.

Tuning up the snow blower, and finding your shovels and car brushes are not the only items to consider when you’re getting ready for winter. Many times, winter takes us by surprise. Remember those 70 degree days in November luring you into expecting a mild winter….then with little or no warning – WHAM, here is Winter!!

Don’t get caught by surprise…this two hour program will discuss many topics that are often overlooked in winter and will provide you with resources to guide you safely through the winter solstice. We will discuss WC injury trends and prevention, liability issues, wellness concerns and a forum to answer your questions. This lively and interactive program promises not to leave you out in the cold!

It is not uncommon for public entities to periodically review internal controls and find areas for improvement. What is becoming more common is a decided effort to ensure that the internal controls are reviewed periodically. Many boards are stepping into their role to oversee and ensure that all procedures are reviewed, and that this effort is not a one-time event. As Aristotle stated “Excellence then, is not an act, but a habit.” This session will help your organization create financial excellence by understanding internal controls, and ways to better prepare and make the most for your upcoming audits.

It is not uncommon for public entities to periodically review internal controls and find areas for improvement. What is becoming more common is a decided effort to ensure that the internal controls are reviewed periodically. Many boards are stepping into their role to oversee and ensure that all procedures are reviewed, and that this effort is not a one-time event. As Aristotle stated “Excellence then, is not an act, but a habit.” This session will help your organization create financial excellence by understanding internal controls, and ways to better prepare and make the most for your upcoming audits.

Attendees will learn the proper methods for controlling traffic at school crossings so as to protect themselves, the students, and the motoring public. In addition, they will have the opportunity to discuss their authority under the law.

Emphasis will be placed on the equipment and techniques required to be an effective and safe crossing guard. Practical exercises will be incorporated into the session so that attendees can practice what they learn.

* Important: Due to the class size, it is mandatory for each student to bring their own traffic control vest and traffic paddle. Registration begins at 8:30 a.m.

Terri Eastman, Primex³ Wellness Consultant; Sally Tanner, Primex³ Member Services Consultant
Are you overwhelmed by the amount of information, or misinformation, that's out there about health care? How do you navigate through it all? Are trips to the emergency room really driving your costs? What about retiree costs, prescription drugs and over-utilization? Should you consider changing the copay, adding a deductible, or moving into the realm of health savings accounts (HSAs)? Do these changes make any difference? This session will address the prevailing myths of health care, and offer practical solutions to tackle its long-term costs:

• Simple Health Plan changes to encourage consumer behavior in reducing costs.
• Simple solutions to bring a culture of wellness into the workplace by lowering claims costs and increasing moral
• Simple, straight answers to the MYTHS that can make health care seem overwhelming.

You’ve heard this time and again…..the real key to a successful collective bargaining relationship is communication. But for many of us this is one of those “easier said than done” propositions. We find that we can say it and really believe it, but sometimes can’t make it happen. If you’re in this boat, don’t miss this program.

Human Resources is an evolving and dynamic field that challenges the ability of even the most seasoned professionals to keep abreast of policies, procedures, compliance requirements, and best practices. In response to these demands, Primex³ has developed The Human Resources Academy, a six-part workshop series that will help you improve on your human resource management skill, competencies, and the role you play in risk management. 

This session will address the common mistakes made when terminating employees; how to anticipate those mistakes and how to avoid making them. We’ll go beyond policies and checklists by emphasizing the strategies, approach and skills needed to successfully terminate employees.  Case studies will provide a working foundation for this program and you’ll leave with the solid guidance on what it will take to minimize the risk brought by terminating an employee.

Human Resources is an evolving and dynamic field that challenges the ability of even the most seasoned professionals to keep abreast of policies, procedures, compliance requirements, and best practices. In response to these demands, Primex³ has developed The Human Resources Academy, a four-part workshop series that will help you improve on your human resource management skill, competencies, and the role you play in risk management. 

Human Resources is an evolving and dynamic field that challenges the ability of even the most seasoned professionals to keep abreast of policies, procedures, compliance requirements, and best practices. In response to these demands, Primex³ has developed The Human Resources Academy, a 4-part workshop series that will help you improve on your human resource management skill, competencies, and the role you play in risk management. 

This course is full. Please e-mail Jen Claise at jclaise@nhprimex.org to be put on the waiting list.

Human Resources is an evolving and dynamic field that challenges the ability of even the most seasoned professionals to keep abreast of policies, procedures, compliance requirements, and best practices. In response to these demands, Primex³ has developed The HR Best Practices Workshop Series that will help you improve on your human resources management skills, competencies, and the role you play in risk management. Some sessions will be delivered in a facilitated round-table format, while other sessions will be going in-depth on topics, all facilitated by subject matter experts.

Bryan Lamirande, AFSCME, Council 93; Attorney Matt Upton; and moderator Thomas J. Mahon, Primex³ Senior Consultant
Think labor relations and you probably think of these time-tested duets: union and management; wages and benefits; yes and no. So what’s really "new" here? Come and find out how the times in labor relations have changed and how the new reality is impacting this very traditional area.

Registration should be completed through New Hampshire Police Standards and Training Council through the normal manner with the submission of a PSTC Course Registration Form. Please submit registration by mail to NHPSTC, 17 Institute Drive, Concord, NH 03301 or by fax, 271-1785.  Applicants will be notified by PSTC of acceptance/denial based on the seating ability for each location. Officers who successfully complete the training will receive a course completion from NH PSTC and the training may be counted towards the annual in-service training hours requirement. For specific questions about the registration procedure or the annual training requirement, please contact Capt. Benjamin R. Jean by email at bjean@pstc.state.nh.us or by phone at 271-8278.

Please contact Jen Claise at jclaise@nhprimex.org to register. Attendees must plan to attend all four sessions in 2012: Sept. 27, Oct. 25, Nov. 15, Dec. 20. Class will capped at 20, so register early!

This Leadership in Risk Management Forum designed specifically for Parks & Recreation Administrators will provide practical information for professional growth in the areas of risk management, personal awareness, leadership and communications. 

Application-Focused Learning Objectives:

1.     Effectively manage personnel and control risks by implementing Human Factors information and strategies.

2.     Apply basic risk management principles which will establish an organizational culture where risk management is an ongoing priority.

3.     Practice and employ time tested techniques and strategies to manage the media, while maintaining the organization’s reputation.

4.     Identify characteristics and techniques of successful leaders while discerning between supervision and leadership.

Topics to be covered:

·         Session 1: Self Awareness: The Importance of Human Factors-- Rick Alpers, Primex Member Services Consultant

·         Session 2: The Parks & Recreation Administrator as a Risk Manager -- Phil St. Cyr, Primex Risk Management Services Consultant

·         Session 3: Communication & Media Relations: A Toolbox for Success -- Robert Barry, Primex Law Enforcement Consultant, and Kate Yerkes, Director of Public Affairs at Granite State College

·         Session 4: The Leadership Perspective -- Ty Gagne, Primex CEO

This workshop is the kick off to our new partnership with Sun Life Financial Group for Life and Disability coverage. This meeting is specifically designed for individuals that handle enrollments, billing or claims processing for the Life, Short Term Disability and Long Term Disability programs with Primex³.

Professor Linda Duxbury, Sprott School of Business, Carleton University, Ottawa, Ontario
In a follow-up to her Keynote presentation on Managing a Changing Workforce, Professor Duxbury provides a critical analysis and overview of key disconnects that may be contributing to a disengaged workforce. Work-life balance will be discussed, as well as reward and recognition, respect, trust, performance management and succession planning. The session ends with a summary of how various generational cohorts view each of these issues and a number of suggestions for how employers and managers can use the information to adapt in meeting the needs of employees today.

As your partner in risk management, Primex³ is always looking for opportunities to support our members in your efforts to provide safe and healthy workplaces.   As we work with our Nursing Home members, we recognize that you all share the same challenges in keeping your employees safe while providing the best possible care for your residents.

Several members suggested that it would be beneficial for representatives of the County Nursing Homes to get together periodically to “brainstorm” for solutions to common concerns.  We think this is a great idea and have offered to coordinate this effort.

Primex³ is pleased to host your meetings and help facilitate the discussions by providing the information and support you need.

Discrimination destroys all sense of unity within your workplace. Best Practices for Preventing Discrimination in Your Workplace is an interactive training series designed to help prevent all forms of discrimination. The training consists of three lessons followed by a refresher bulletin each quarter that instructs what is and is not discrimination, how to prevent discrimination as well as how to confront discrimination once identified. Innovative pre- and post questionnaires help show actual comprehension of the learning material and real-life scenarios keep you engaged.

Sexual harassment can divide even the best workplace. Best Practices for Preventing Sexual Harassment in Your Workplace is an interactive training series designed to help you prevent sexual harassment in your workplace. The training consists of four lessons and refresher bulletins every quarter that instruct you on what is and is not sexual harassment, how to prevent harassment as well as how to confront harassment once identified. Innovative pre- and post questionnaires help show actual comprehension of the learning material and real-life scenarios keep you engaged.

Your greatest litigation exposure as a manager is when you terminate an employee. Best Practices for Preventing Wrongful Termination in Your Workplace is an interactive training series designed to help prevent the litigation from wrongfully or illegally terminating an employee. The training consists of three lessons followed by a refresher bulletin each quarter that instructs what are and are not best practices for terminating employees. Innovative pre- and post questionnaires help show actual comprehension of the learning material and real-life scenarios keep you engaged.

Join us for our 31st Annual Conference May 12-13, 2010 at the beautiful Mount Washington Hotel in Bretton Woods, NH.

Welcome to the New Reality: Presepctive. Opportunity. Action.

Join us this year at the Primex³ Annual Conference as we jointly explore topics ranging from financial audits to wellness. We will bring a clear perspective to the most challenging issues that will better define our collective New Reality, outlining potential opportunities to successfully embrace it and offer suggested actions for capitalizing on the prospects.

Promoting Child Safe Environments-New Hampshire Educators edition is a training module designed to help New Hampshire educators create child safe schools by preventing child sexual abuse. This series trains teachers, administrators and other school employees on what is child sexual abuse, the problems associated with sexual abuse, spotting the signs of abuse as well as identifying possible perpetrators of abuse. Finally, the training provides information and techniques that educators can use to prevent abuse.

Workplace ethics is the promotion of choosing right over wrong in the workplace. Best Practices for Promoting Ethical Behavior in Your Workplace is an interactive training series designed to help you promote "rightdoing" and prevent wrongdoing in your workplace. The training consists of three lessons that instruct you on what are workplace ethics and how you can make ethical behavior part of your workplace, recognizing and avoiding conflict of interest, and preventing internal theft. Innovative pre- and post questionnaires help show actual comprehension of the learning material and real-life scenarios keep you engaged.

Primex³ Risk Management Services Staff
Watch co-workers as they reach for excellence in this fun-filled educational session, complete with game wheel and a witty host with a monochromatic necktie. You too can participate in this educational session aimed at preventing workplace losses. This class will review time tested strategies for managing risks in the workplace and will identify new and innovative approaches as well. Sit back, have fun, and watch or play along.

Long before the passage of New Hampshire’s Pupil Safety and Violence Prevention Act (HB 1523), bullying was an important issue in our schools. This legislation has served to place this issue squarely on radar screen of parents, students, educators and School Resource Officers (SROs). This workshop provides a look at what the new legislation is intended to do and the opportunities it provides to help curb bullying.

You’ll leave with a clear understanding of the foundation of the law and your role in making it work. The program will also provide a look at current issues and trends which present themselves to SROs).

Phil McCormack, Superintendent, SAU 2 and Vern Thomas, Captain, Derry Police Department
Long before the passage of New Hampshire’s Pupil Safety and Violence Prevention Act (HB 1523), bullying has been an important issue in our schools. This legislation has served to place concern squarely on the radar screen of parents, students, and educators. This workshop will provide a look at what the new legislation is intended to do and the opportunities it provides to help curb bullying. You’ll leave with a clear understanding of the foundation of the law and your role in making it work.

Please note: This four-day class will be split over two consecutive weeks. Classes will be held on Sept. 5, 6, 12 and 13 from 8:30 a.m. to 3 p.m. each day.

Risk Management Staff in cooperation with representatives from IES Interactive Training Solutions of Ann Arbor, Michigan
You might be surprised by how many instances of simulation training your agency uses on a daily basis. Simulation learning challenges conventional wisdom, motivating participants to break with “known truths,” personal assumptions, and helps to identify their own strengths and weaknesses. This session will explore the realities of technology in today’s training simulators to help agencies in building basic fundamental skills for new hires to more complex, advanced uses for veteran personnel. Ride along together as we explore the use of technologically advanced simulators for staff training. (Simulators will be available all day with IES personnel on hand to help members try them out!)

Dan Hynds, Primex³ Technical Support Specialist
Twitter, LinkedIn, Facebook, MySpace — What does it all mean? If terms such as tweeting, status updates, blogs or friends and fans don’t mean anything to you, then this workshop will be time well spent acquiring some basic new information. Social media will be explored from the standpoint of possibilities, as opposed to it being a policy issue. You will learn how to utilize this new reality in getting your organization’s message out — its benefits as well as its disadvantages.

A Hands-On Risk Management Program

A day long, hands-on driving program that will instruct you on effective driving techniques that could prevent an accident and save a life.  Each participant will learn the limits of the vehicle and will practice and demonstrate proper steering, braking, and handling techniques to avoid a variety of everyday driving hazards. Police, EMS & Fire Personnel, and DPW Drivers are encouraged to attend this training. Upon completion, participants will be able to:

• Recognize the various responses of an automobile including ABS braking, steering and weight distribution
• Operate vehicle using proper braking and steering techniques to avoid roadway hazards
• Apply classroom concepts of backing in behind the wheel skill building exercises Click here to read more about Stevens Driver Training.

A comprehensive 4-day program for current or newly appointed supervisors. This remains our most highly acclaimed program.

Jeremy P. Veilleux, CPA, Baker Newman & Noyes, Manchester, NH
In recent years the American Institute of Certified Public Accountants (AICPA), the national professional organization for certified public accountants, has modified several of its auditing standards. This presentation will provide a high level overview of how the new auditing standards affect governmental entities, address the importance of the management letter (and implementing the requested changes), discuss internal controls and segregation of duties, and how these protect the entity, including immediately useful guidance on how you can achieve this without hiring numerous employees.

Betsy Bolan, Campton, NH Police Department and CBS Reality Series Contestant, "Survivor Samoa"
Regardless of your job title or the number of electronic devices you're carrying around, only you can control your own reality. Betsy Bolan will take us on her personal journey through hardship, adventure and triumph, with a stop along the way on the island of Samoa in the CBS reality series, "Survivor". A self-proclaimed former hippie, Betsy dreamed of being a police officer her entire life, and at age 47 finally turned that dream to reality in the town of Campton, NH. Betsy has overcome a number of obstacles in her life and is ready to tackle the next, now that she has become the person "she's always dreamed of being".

Stephanie Marshall, Senior Partner, MKS Performance Solutions and Terri Eastman, Wellness Coordinator, Primex³
This workshop will introduce to participants an exciting collaboration between the Primex³ Employee Assistance Program and Primex³Health. Research has shown that people make and sustain behavior changes more successfully when they have done the “mental preparation” for the change and have the tools available to make the change happen. This means they have a clear vision of their goal, have identified some of the stumbling blocks that often trip them up, and have a plan for their first steps. An EAP Wellness Coach will facilitate this mental preparation by guiding participants through a step-by-step process for formulating a clear vision. This process, coupled with the wellness tools available through Primex³Health, creates the resources and support necessary to set a clear intention, implement, and sustain the desired behavioral change. The approach will involve taking participants through a process of answering questions related to their desired change. Participants will be asked to write their own responses and use those responses to craft a clear vision. Primex³Health will demonstrate online tools that help with the specifics of your desired “healthy behavior” change.

Professor Linda Duxbury, Sprott School of Business, Carleton University, Ottawa, Ontario
The century ahead will see a fundamental shift in employer/employee relations as organizations seek candidates from a shrinking market with the retirement of the massive baby boomer generation. Other contributing factors include declining birthrates and world population, lower retirement ages, extending or returning to education, and the increasing skill level required. In addition, four generations are in the workforce at the same time: Veterans, age 59 and over, Baby Boomers (1947-64), Gen-X (1961-72), and Echo Boomers, also known as the Nexus Generation (1972-90), each with diff erent attitudes and values with respect to work and life. These demographic shifts will profoundly impact public sector employers as they enter a “sellers” market with fewer skilled candidates than there are good jobs. Human resource management will be critical in the new millennium as organizations turn their focus to recruitment, retention of employees of all ages, succession planning, work-life balance, and career development. Attendees will gain an understanding of the formative infl uences shaping the diff erent generations and will examine possible sources of generational confl ict within the workforce.

Ross Cunningham, Corrections Superintendent, Sullivan County; Greg Chanis, County Administrator, Sullivan County; and Marc Hathaway, Esq, County Attorney, Sullivan County
One of the great clichés of our time is “thinking outside the box.” It’s often tossed about, but more often than not, means little. This session features a Primex³ member that not only thought “outside the box,” but moved those thoughts into action. Sullivan County’s new corrections facility provides the backdrop for this program, which looks at not only being creative, but also establishing the right collaborative partners to make creativity come alive. You’ll leave this session with a fresh look at recognizing opportunity, being realistically creative, and fostering valuable relationships to make “thinking outside the box” actually happen.

Learn the Dos and Don'ts of Formatting -- Reducing and Simplifying the Process to Save Time and Eliminate Extra Steps

This hands-on workshop is for anyone responsible for the filing of Unemployment Compensation (UC) Quarterly Wage Reports with advanced Exel computer skills. Attendees will learn some easy-to-understand methods to make the reports consistent and compliant with State requirements. Each participant will have the opportunity to meet individually with Primex³ staff to get specific formatting questions answered, and to have hands-on access to their own UC 2nd Quarter reporting file.

Learn the Dos and Don'ts of Formatting -- Reducing and Simplifying the Process to Save Time and Eliminate Extra Steps

This hands-on workshop is for anyone responsible for the filing of Unemployment Compensation (UC) Quarterly Wage Reports with basic computer skills. Attendees will learn some easy-to-understand methods to make the reports consistent and compliant with State requirements. Each participant will have the opportunity to meet individually with Primex³ staff to get specific formatting questions answered, and to have hands-on access to their own UC 2nd Quarter reporting file.

Motor vehicle crashes are the leading cause of occupational fatalities and account for millions in losses annually. Are you doing enough to manage your agency’s driving risks? This program will heighten your awareness in managing municipal fleet drivers.  Hear from a seasoned professional who manages fleet drivers and learn what you might use from his time-tested strategies and techniques. 

Application-Focused Learning Objectives:

1.     Identify and interpret Federal and State Commercial Drivers License (CDL) Rules and how they apply to your organization.

2.     Implement time-tested and innovative strategies to limit the likelihood of a motor vehicle crash.

3.     Be familiar with the latest technologies and systems to help you manage you drivers and your fleets.

·         CDL licensure requirements

·         CDL Standards applicability

·         Innovative collision avoidance technologies

·         Time tested driver safety training tips and strategies

·         Claims management after the loss/accident

 Instructors: To Be Announced

At Primex³, the health and wellbeing of our members is important to us. We encourage all members to take advantage of our wellness workshops to provide employees, managers, supervisors with valuable information that will make a difference to all employees.

Nick Manolis, Primex³ Education, Training & Consulting Manager
Consider the following: civility, courtesy and respect are declining in our workplaces. If you agree with this proposition, wondering what it will take to build and maintain a workplace culture that is civil, courteous and respectful, this program is a must. Based on the vital importance of civility, courtesy and respect from both a personal and organizational perspective, this program focuses on the reasons for this decline, the price paid for deficits in courtesy and respect, the foundation of positive personal, professional and organizational character, and civility, courtesy and respect as risk management tools. You will come away from this program with your eyes opened and with solid guidance on what it takes to make civility, courtesy and respect come alive in your workplace.

Michael J. Shor MPH, Managing Director, Best Doctors Occupational Health Institute
A recent NCCI Report (National Council on Compensation Insurance) described medical expenses as the number one reason for increased workers' compensation costs in New Hampshire and across the nation. This very informative session will provide a clear understanding of why medical costs are on the rise — the 5% of injured workers comprising 75% of all workers' compenstion expenses, and an introduction to the "creeping catastrophic" injury and its impact on your organization. A set of simple-to-use tactics and strategies will be drawn for Primex³ members and staff to begin the immediate process of bringing about effective change through improved quality of care and reducing overall costs.

Bob Champlin, Superintendent, Laconia School District; Tammy Davis, Superintendent, SAU 59; Bruce Labs, Superintendent, SAU 23; and Ty Gagne, CEO, Primex³
We can talk about collaboration all we’d like but the fact is without communication there will be no collaboration. Think about it… how can you encourage others to collaborate unless they can effectively communicate the opportunities that collaboration brings and to effectively persuade others to join in? Our panel of school superintendents will address the critical importance of communication as a collaborative tool with a focus on “reaching” disparate stakeholders to not only establish the groundwork for collaboration but to keep it moving. You’ll leave this session with a new appreciation for the collaborate/communicate connection and armed with ideas on how to modify and/or leverage your communication style for collaborative success.

Mike Ricker, Primex³ General Counsel; Tom Mahon, Senior Consultant, Primex³; and TBA
There’s a right way and a wrong way to terminate employees. Often times, employers make the wrong move and it costs them dearly. This session looks at the concept of “rightful termination” through a look at real cases that will have you thinking, “you can’t make this stuff up.” Strategies and steps to move successfully through the termination process will be offered, and the collaboration between Primex³ and its members will be featured in successfully minimizing the potential risk brought about by termination.